Each year at Insights, we showcase our standout customers—those who harness Epicor solutions to achieve their goals, embrace innovation, and deliver measurable impact across the supply chain. We’re especially proud to recognize our Champion Award winners for their exceptional accomplishments:
This Edmonton, Alberta-based business has been an Epicor customer for ten years. From commercial buildings to casinos, places of worship to private homes, Madsen’s Custom Cabinets’ designs have won recognition across the woodworking industry. From migrating Epicor Kinetic to the cloud, to reprogramming their configurator with the help of Six S Partners, Madsen’s has always embraced innovation. Most recently, they became a pioneering adopter of our new agentic AI, Epicor Prism. Although they have only been using Prism for a short time, they are already projecting savings of at least three to four hours per week in their IT department by reducing the number of repetitive questions that staff members need to spend time answering. In addition, they hope to save their estimators three hours per week by automating the analysis of architectural drawings and specification sheets. For their willingness to Spark Action while delivering excellence, Madsen’s exemplifies the spirit of our CEO Champion award.
How do you measure success? For global measurements company TASi, it meant finding a single source of truth while onboarding several new acquisitions. They successfully migrated each new business strategically, at the optimal time, streamlining operations and enhancing efficiency. They used Epicor Kinetic to reduce inventory by 40%, while transforming accounts receivable timelines from 22 days to two. In the past year, Kinetic has played a critical role in saving the business over $300,000, while saving their end-users more than 30 hours in key processes. For optimizing both resources and customer time across global business operations, TASi is our Manufacturing Innovation Champion.
For a century and a half, Webster has manufactured engineered class chain sprockets, vibrating equipment and leveling equipment. Founded in 1876 (Mark Twain was an early investor!), they implemented Epicor Kinetic in 2017 and migrated to the cloud in 2024. Major upgrades now take about one hour for two team members, compared to 12 hours for four members previously. Webster is now 100% digital with their accounts payable invoices, saving 60% in time during audits. The company has tripled their sales volume since 2017. For embracing and succeeding with a range of solutions, from ECM to AP Automation to FP&A, Webster is our Manufacturing Champion for Kinetic.
Known as a provider of “creative solutions,” this growing custom printing business produces everything from flags to themed mascots. From using MRP for their module stamp to being an early adapter at integrating CPQ with Epicor, this company always looks ahead. They recently became pioneering users of Epicor Prism. Olympus anticipates that Prism’s automation capabilities can help get a typical eight-week delivery time down to four weeks, with an opportunity for a 20% gain in the operation. For their commitment to emerging technologies and employee empowerment, Olympus Group is our Manufacturing Champion for Prism and Kinetic.
PTI is a leading injection molder and manufacturer, with over 40 years of experience serving diverse clients from the medical, aerospace & defense, and consumer products industries. To maximize data accuracy and efficiency of a business on this scale, the company uses Epicor Advanced MES to collect data directly from equipment, effectively preventing any issues before they start. They carefully monitor their data in order to consistently reduce waste, improve product quality, and increase uptime during production—strengthening their ongoing commitment to sustainability. For using Epicor solutions to successfully optimize processes and efficiency, PTI is our Manufacturing Champion for Advanced MES.
As a full-service distributor to the HVAC, kitchen & bath, plumbing, hearth, and garage door industries, Williams Distributing has been an early adopter of some of our most innovative new Epicor tools. The company currently uses the industry-specific AI capabilities of Prism for Prophet 21 and Grow AI Item Advisor to constantly improve inventory management and logistics. One example is the automation of suggested complementary products for customer orders, rather than having employees search for and enter these items manually. For consistently adding value to customers while empowering their workforce, Williams Distributing is our Distribution Champion for Innovation.
Allegis Corporation, a long-tenured Epicor customer that ships approximately $500,000 in orders per day working with 1,300 suppliers, experienced a significant transformation with Prophet 21. Initially, Allegis Corporation switched from Eclipse to another technology provider, but after 18 months of challenges with demand planning, forecasting, and pricing, they decided to move to Prophet 21. They went live on April 1st and quickly saw positive results. Within just three weeks on Prophet 21, they were further ahead than they had been after eight months on their previous ERP provider, while continuing to grow and scale. For optimizing their embrace of cloud-based Epicor solutions while driving measurable results, Allegis Corporation is our Distribution Champion for Prophet 21.
With continued growth at over 60 stores and showrooms, plus a strong online presence, DSG serves a wide range of customers throughout the Midwest. A 100% employee-owned company, DSG has strong community recognition, reflected in its commitment to supporting higher education in the trades through scholarships. DSG leverages Epicor Eclipse to successfully manage acquisitions (it’s easy to integrate other Eclipse-based companies), along with WMS and Elite Extra tools to oversee warehouse operations and streamline logistics. They view Eclipse as the “system of record” for everything they do. For embracing Epicor solutions as part of a company-wide commitment to make things easier for both customers and employees every day, DSG is our Distribution Champion for Eclipse.
As we celebrate these award-winners who continue to spark action, we hope you are inspired to keep using Epicor solutions to make every day easier for your business.
